Overbilled and Cancellation of Subscription

Feedback
1

Dear Roboflow Team,

We are a small consultancy firm. We took a basic subscription but it additionally billed us 220 USD. We mailed about it and got information that we used extra credit. However, we were not concern and not heads up or notifications are given for we are going out of credit or using extra credit. We asked to cancel the subscription over mail but no support are provided. This month again we charged 21 USD.

Could you please help to cancel the subscription and if possible refund our money.

Best
Tariq

2

Hi @Edifice_Development - thanks for your note!

Your subscription is canceled and you will not receive further charges from Roboflow.

I’m sorry the bills came as a surprise, but you received correspondence on February 1 and March 1 regarding workspace usage over the limits of your plan.

We’re making a number of changes to make flex billing clearer, and I’m sorry we can’t keep you as a customer. I’ve refunded your most recent charge.