Roboflow charges extra credit for training and disk usage [ basic plan ]

Community Help
1

Hello,
we have the Roboflow Basic Plan which includes 30 credits per month and 360 credits per year in total. We started a new training using Roboflow Yolov8 model. But then the training used 17 credits and Roboflow charged us for this. Do you have any idea what is all about? What it is wrong in here? I have the basic plan and it includes 30 credits. Do we pay for usage? We thought this was included in the package. Flex Billing

Roboflow Credits Flex UsageQty 17

$51.00$3.00 each

roboflow
roboflow2236×1618 273 KB

Thanks for your help
Best

2

Hi,

Confirming that invoice was already refunded - feel free to reach out about any other potential payment and billing issues via email.

Best,
João