I need some clarification regarding my billing and usage. I originally had the Basic Subscription, but after running out of credits, I switched to Flex Usage.
Today, I upgraded to the Growth plan and paid the Flex Usage invoice. However, I still see a pending payment that is due by March 5th, and I’m experiencing the following issues:
My upgraded plan credits are not being consumed.
There are no clear usage details available.
I’ve been training since this morning, but I don’t see any usage updates or credit deductions from my Growth plan.
Is there anything I need to do to resolve this? Any guidance would be appreciated!
Hello, thank you for your message. I’m an engineer on the team, and I’m happy to help with any technical questions.
For your training, it appears that your training job is ongoing - for a training job that is currently running, you will not see the credits deducted until the end. Once a training completes, the credits consumed from your upgraded plan and usage will be reflected on your account.
We only provide billing statements for finalized usage - since a training job can fail or take longer than expected, your billing portal and usage will not reflect the training until it is complete.
Please let me know if that additional information answers your questions. If you have any additional questions regarding your subscription, I can also route you to the right person to help.
Hello,
Thank you for your quick response and clarification regarding the credit deductions for ongoing training. That makes sense!
However, I still see a message on my account stating:
“Please pay outstanding invoices by March 5 to maintain access to your Roboflow workspace. Pay Invoice.”
I have already paid all outstanding invoices, including the Flex Usage from my previous Basic plan, so I’m unsure why this message is still appearing. Could you help clarify this?
Additionally, I’ve noticed that my training seems to be taking longer than expected compared to my previous plan. Is there a reason why training on the Growth plan might take more time?
On our platform it says there is an active Stripe checkout session for you account with an open invoice. Can you make sure you have closed all Roboflow checkout sessions and try again?
I believe you closed it successfully and there are no more pending invoices on our end. Can you check if the failed payments notification is gone for your workspace? It looks like it is gone on our end!
Hello Lake,
It is. Thanks a lot, everyone! I really appreciate your support.
I have a technical question about the training process. I noticed that there are two training types:
Fast
Accurate
What is the difference between them? Also, how does training YOLO 11 on Colab compare to Roboflow’s training? What makes the “accurate” option better?
Additionally, how does manually training on Colab differ from using Roboflow?
Lastly, can I configure training settings like hyperparameters and other details directly from the Roboflow interface, without coding?
I would highly recommend using our Model Evaluation toolkit: Launch: Evaluate Computer Vision Models on Roboflow to improve your dataset, for example, find images the model performs poorly with and add more of these examples. This is the best way to improve your model.
