Still being charged despite cancelling plan

Community Help
1

Hi,
I am still being charged despite canceling my plan 2 months ago. Please resolve this… In accordance with the terms of use I have reached out to help@roboflow.com and recieved the following automated msg instead of actually addressing my concerns

"Thanks for reaching out! At the moment, direct support is available exclusively for our paid users.

Our records indicate that this email is not associated with a paid plan. Please double-check that you’re contacting us from the email address associated with a Roboflow account that is part of a paid workspace.

We encourage you to visit our community forum, where you can get help and tips from other community members.

Thank you!

  • Roboflow Team"
2

Hi Bradley,

Very sorry about this billing issue. I can see the charges tied to your email address. I will reach out directly via email to resolve this issue!

Best,
Lake

3

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