Hi Roboflow Team,
I am facing an issue with my subscription/account status.
Earlier, my March payment was pending, but I have now successfully completed the payment and the Billing Portal shows the invoice status as “Paid”.
However, my account is still showing:
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“Your Subscription has Ended”
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Current plan: “Sandbox Plan”
Because of this, I no longer have access to the paid/private project features associated with my subscription.
It appears that the payment was processed successfully, but the subscription/account status may not have been restored properly after payment.
I have already contacted support through email but have not yet received a response, so I am posting here for assistance.
I can provide screenshots showing:
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Invoice marked as Paid
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Account still showing Sandbox plan
Could someone from the Roboflow team please help verify the billing status and restore the subscription access?