Dear Roboflow Team,
Hello. I am a 17-year-old high school student living in South Korea. On May 12, 2025, I intended to subscribe to the Basic Plan on a monthly basis for research purposes, but I accidentally selected and paid for the annual plan instead.
As a minor, the cost—close to $600—is an overwhelming burden for me. It is a tremendous amount of money for someone my age, and I am genuinely in distress about this situation. For a student like me, this expense is not just difficult—it is nearly impossible to manage. If I am unable to change my plan, it would cause significant financial and emotional stress, which I hope you can understand.
I realized the mistake immediately after completing the payment and posted a request for help on the Forum right away, but I have not yet received a response. I have not used any of the paid features since the purchase, out of fear that doing so might complicate the possibility of a refund or downgrade.
I truly value Roboflow and rely on it for my research. I sincerely hope that my subscription can be changed from annual to monthly as soon as possible—ideally by this Friday, which is a crucial deadline for me.
Thank you so much for your time and understanding. I truly appreciate your help, and I wish all of you at Roboflow a wonderful day.
This is my email : g3tery@gmail.com