I am writing to follow up on a request I sent on regarding a subscription error. I have not yet received a response and also posted about this in the Roboflow community forum.
To summarize the issue: I accidentally subscribed to the annual Basic Plan, but I had intended to purchase the monthly Basic Plan.
My account is registered under this email address, and I would be very grateful if you could help me correct this. My request is to switch my plan to the monthly option and receive a refund for the difference, as I have been using the service for less than a month.
I understand you are busy, but this billing error is quite urgent for me. Could you please look into my case and let me know the status?
Thank you for your time and attention to this matter.
I am currently facing this issue right at this moment.
I recently signed up for a subscription but mistakenly chose the yearly plan instead of the monthly plan. As a result, I was billed the full annual amount, which was much higher than I intended.
I would greatly appreciate your help in adjusting my subscription to the monthly plan and issuing a refund for the difference. Please let me know the next steps or if you need any additional details from me to resolve this.
Thank you for reaching out. Please contact accounts.receivable@roboflow.com regarding your refund request. The team may experience some delays in responding, so we recommend following up with them frequently to ensure your request is addressed.