Hi team,
I am querying about whether I can get refunded for an automatic charge. The email for my account is: lucasawizard@gmail.com
For context, I knew that my basic plan subscription was ending but I did not know what was going to happen to the remaining credits associated with the account, which I wanted to keep (so I did not cancel my subscription). Instead, I reached out to a few roboflow support emails (roboflow growth was one of them) but I did not hear back from anyone in time and so my basic plan rolled over and I was charged.
I want this refunded, but I don’t know if I will be able to keep the amount of credits I had on the old plan. If possible, I would like to keep the amount I had prior to my basic plan rollover. From my understanding I should still be able to keep these credits but not the features exclusive to the basic plan? However, I completely understand if this is not the case.
Please let me know what my options are and how I go about this moving forward.
Cheers 
Lucas