Dear Roboflow Support Team,
We renewed our Roboflow subscription on 3rd September 2026, however, we still do not have access to our account and the data stored there.
This is becoming a critical issue for us as our important project data is hosted on Roboflow, and we are currently unable to access it despite having renewed the subscription.
Please look into this on priority and restore our access immediately? We need access to our data urgently for our ongoing work.
Looking forward to an urgent resolution.
Invoice number ZZOQO1BU-0005
Receipt number 2383-1977
Date paid September 3, 2026
Hi there!
For your convenience, I’ve gone ahead and moved your account back to our Core plan! You can upgrade to get additional credits and features in-app!
As a note, the invoice you mentioned is for the month of August.
Best,
Lake