Hello Roboflow Team,
I am experiencing an issue with image deletion and storage limits in my workspace.
Workspace Information:
-
Project Type: Object Detection
-
Operating System & Browser: Windows / Google Chrome
-
Workspace Name: SCHOOL
-
Workspace ID: school-odftj
-
Do you grant Roboflow Support permission to access your Workspace for troubleshooting? Yes
I recently deleted several projects to reduce my workspace storage usage. However, images from the deleted projects are still present in the Asset Library.
Current Workspace Status:
-
Source Images Usage: 15,125 / 10,000
-
Total Media in Asset Library: 15,738
-
Unassigned Media (
project = false): 13,894 -
Images associated with my remaining project: Approximately 1,844
When I attempt to delete the 13,894 unassigned images, I receive the following error:
“Deleting is temporarily locked for this account after unusual delete activity. Contact Roboflow support to restore it.”
As a result, I cannot remove the unused images or export my remaining dataset.
I have already contacted Roboflow email support, but I was informed that my workspace does not include direct email support.
Could a Roboflow staff member please help me with the following?
-
Unlock the media deletion functionality for my workspace.
-
Allow me to delete the 13,894 unassigned images.
-
Ensure that the images and annotations associated with my remaining project are preserved.
-
Update the Source Images usage after deletion so that I can export my dataset.
I have attached screenshots showing the storage usage and deletion error.
Thank you for your assistance.