Dear Roboflow Support Team,
Our Finance Department has identified a billing issue related to our account.
According to our records, our subscription was renewed on April 9, 2026, without any action or request from our side, and an amount of USD 588 was charged on that date.
Furthermore, on May 20, 2026, an additional charge of USD 588 was deducted from our company’s credit card. While we can see related activity in the Roboflow billing section, this second withdrawal is not clearly reflected there. However, our bank statements confirm that the amount has already been charged.
We do not understand why this additional payment was processed and kindly request a detailed explanation. We also request a full refund of the USD 588 charged on May 20, 2026.
In addition, we would like to ensure that:
- No subscriptions are automatically renewed in the future.
- No paid services are activated or charged without our explicit request and approval.
- Any future upgrades or paid activities will only be initiated by us when required.
Finally, please confirm that our account is scheduled for cancellation on April 9, 2027, as currently displayed on the website, and that it will not be automatically renewed thereafter.
We appreciate your prompt investigation and response.
Kind regards,
mein Project called: erkennung-automatischer-strahregler-east and private as Basic Plan
