Academic email is not recognised

I am a undergrade student studying at Taras Shevchenko Kyiv National University at the Faculty of Computer Science and Cybernetics. I am working towards my diploma research that involves the identification of the dentofacial illnesses using x-ray images.

The problem I face is that the system does not recognize my academic email and thus I am unable to apply for the research access (which includes benefits such as generating more images)

I saw a few other similar issues in the following links for example this one: Research plan option

Would it be possible to provide the academic plan and is there anything that is required from me? Thank you in advance!