I need a reset of my devices due to "device limit" but I don't know where to get help

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1

I am using code generated by Roboflow for the Luxonis OAK D camera.

I have had 2 people run the code on their computers, and when I tried to do it on mine, it gave me and error stating ā€œThis model endpoint is over your the device limit of your workspaceā€ and I need to ask someone for help.

I thought that there was a limit of 5 devices so I believe the code should have worked for meā€¦

I think there should be a proper warning for users, that after a certain amount of people run the code, it will not work for anyone else, even if the other users donā€™t use the code anymore.

I tried to contact the sales department but no one reached out.
I hope I can get someone to assist me here.
Thank you!

2

Device limits have been reset.

3

Hi Mohammed,

Thank you for responding but I tried the ā€œversion 2ā€ model and it still said I have still reached my device limit. Please let me know what I can do.

4

Iā€™m not seeing any device limits that were hit on the current workspaces under your forum email. What message are you seeing?

And can you send an email to help@roboflow.com with the link to your last message, name of the workspace, and your account email, so I can double-check I reset the correct workspace?

5

Hi ! Did you do it manually ?

6

Hi @Mohamed we are facing a similar issue when trying to deploy a trained Roboflow 3.0 model on Jetson Nano according to this issue: Error deploying custom trained model on NVIDIA Jetson Xavier

Could you please reset our allowable device limit (workspace CoBe-SCIoI, Sign in to Roboflow)? I parallely sent an email to the email address you mentioned. Thank you very much in advance!

7

Hi @mezdahun

Are you still experiencing issues? I took a look at your account and I canā€™t seem to find a workspace under your email. Are you added to that workspace? If so, is it under a different email address as the forum account you have? (If it is a different email, please private message us that email address)

9

Hi @leo

can you take a look at my account?

ā€œUnauthorized access to roboflow API - check API key. Visit Authentication - Roboflow Docs to learn how to retrieve one.ā€

I configuring to deploy at my own server but problem occuredā€¦ its going well previouslyā€¦

until I restart my server and run command ā€˜inference server startā€™ then the problem occuredā€¦

Iā€™m not sure if more than 5 devices is a main reason for my problem

Thanks in advance

10

Hi @rizuwan86

That error shouldnā€™t occur for exceeding limits. Could you double-check your API key? I see that you have multiple workspaces and API keys are unique to each workspace.

11

ahā€¦ okayā€¦ its solvedā€¦ I have deleted another workspaceā€¦ and it still doenst work yetā€¦

but my solution, is all after I run a command to infer via ssh at firstā€¦ and my request to infer via http is then return the resultā€¦

thanks for your time and response @leo

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