I need a reset of my devices due to "device limit" but I don't know where to get help

Feedback
,
1

I am using code generated by Roboflow for the Luxonis OAK D camera.

I have had 2 people run the code on their computers, and when I tried to do it on mine, it gave me and error stating “This model endpoint is over your the device limit of your workspace” and I need to ask someone for help.

I thought that there was a limit of 5 devices so I believe the code should have worked for me…

I think there should be a proper warning for users, that after a certain amount of people run the code, it will not work for anyone else, even if the other users don’t use the code anymore.

I tried to contact the sales department but no one reached out.
I hope I can get someone to assist me here.
Thank you!

2

Device limits have been reset.

3

Hi Mohammed,

Thank you for responding but I tried the “version 2” model and it still said I have still reached my device limit. Please let me know what I can do.

4

I’m not seeing any device limits that were hit on the current workspaces under your forum email. What message are you seeing?

And can you send an email to help@roboflow.com with the link to your last message, name of the workspace, and your account email, so I can double-check I reset the correct workspace?