Is there any live chat or customer support feature on roboflow?
I upgraded my plan as core plan ($79/month Annual plan), which is able to get support from roboflow team, but whenever I try to connect with support@roboflow.com I get the reply below.
Can anybody guide me to get support from roboflow team?
Or is there any other plan to get support?
Thank you.
Hi Sagar,
One thing to double-check is whether the email you used to contact support is the same email associated with your Roboflow workspace. Maybe this could be an issue?
From my knowledge, I believe that the Core Plan does not include email support, I believe that is the Enterprise Plan. Core users can still get help from the community, what is the issue you are facing?
Yes, it’s same email address.
We are a company, and project owner is our company CEO, and I am a team member(admin) of the project. So you mean I can’t contact to support team with my email address?
I’m no expert on the platform but I would assume that if the Core Plan was purchased underneath your CEO’s email, only that email would be reconigzed. I also believe that you need the Enterprise plan to get direct support from support@roboflow
Hi Sagar!
@maxpilipovic is absolutely correct on this. Core plan does not include email support. You can find some more details on the differences between the plans we offer here: Roboflow Pricing and Plans
If you’d like to make a new forum post discussing your issue, you will find our community is incredibly helpful. Some members of the Roboflow team also make it a point to try and get to as many forum posts as we can!
Hope this helps you out, happy Roboflowing!
