On 6/3 I upgraded from the Free Plan to a Core Plan with 15 credits.
By 6/22 I had used 12.79, and the credit page showed my usage correctly.
On 6/23 my account showed 12.79 / 15 credits used, but I received an email saying my credit limit had been hit. I purchased another 15 credits for $60.
On 6/25 my account showed 0 / 30 credits used, and the credit page was broken, showing grayed-out graphs.
On 6/27 I ran two jobs that used about 4 credits, but my account still shows 0 / 30 credits used, and the credit page is still broken.
On 6/28 I received another email saying my credit limit had been hit.
Operating System & Browser: MacOS, Brave/Chrome/Firefox
Workspace: four oaks
Do you grant Roboflow Support permission to access your Workspace for troubleshooting? (Yes/No): Yes
Thank you for providing the detailed information. We will investigate the issue and get back to you with an update on what has occurred and what the next steps are.
I have having a very similar issue! On the 99$/month plan. Credits on my dashboard show 0/15 used. Then I get the email saying all credits used. I look into the dashboard to understand why, and no data is loading. I can DM me account info as well if you can help. The data is very important for monitoring spending vs training, labeling, ect.
My name is Ford and I’m a Support Engineer at Roboflow. I was able to briefly reproduce the grayed-out graphs on the usage page, they appeared while the data was being fetched, then resolved once loaded.
Are you still seeing the grayed-out charts if you switch to a separate WiFi network or hotspot? If so, can you please provide a screenshot, either in this thread or via DM to maintain your privacy, of the grayed out charts with the console tab in your dev console displayed?
To help me triage further, when you access the app from a separate device, WiFi network, or a hotspot, are you able to view the credit amounts?
If not, can you please provide a screenshot, either in this thread or via DM to maintain your privacy, of the grayed out charts with the console tab in your dev console displayed?
Would Roboflow be able to review the account usage and refund or restore any credits that were incorrectly consumed while the credit tracking issue was happening? My dashboard was indicating that no credits were being used at the time.
