Augmentations not available on Basic Plan account

Community Help
1
  • Project Type: Object Detection
  • Operating System & Browser: windows11 pro & edge browser
  • Project Universe Link or Workspace/Project ID: HongsenAI

I recently upgraded to the Basic Plan on my new company account.
The payment was successfully processed, and I have already received the invoice/receipt for the subscription.

However, when I try to apply image augmentations, the dropdown menu shows “Requires Upgrade” even for 2x augmentations (see screenshot below). In fact, every single option in the list is locked, as if Enhanced Augmentations is not enabled at all.

I’ve already contacted support regarding a separate issue (project migration), but they didn’t respond to this augmentation issue.

Has anyone else encountered this on the Basic Plan? Any idea how to fix or trigger the proper feature activation?

Thanks in advance!

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image307×404 34 KB

2

Hey @wiley, I fixed your workspace, now you can select up to 5x.

We’ll try to understand why it happened to avoid similar failures in the future.

Thank you for reporting!

3

Hi, thank you for the quick fix!

Just to clarify — is the 5x augmentation limit a temporary setting, or are you currently working on restoring the ability to select higher augmentation levels?

From my understanding, the Basic Plan should includ without a hard limit on how many times I can augment the dataset. Please let me know if this is still being adjusted.

Thanks again!

4

5x is the Basic Plan limit, defined in our pricing page.

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image2612×1016 191 KB

5

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