# Unable to use label assist

**URL:** <https://discuss.roboflow.com/t/unable-to-use-label-assist/11864>\
**Category:** 🤝  Community Help\
**Created:** [February 13, 2026, 2:06am UTC](https://discuss.roboflow.com/t/unable-to-use-label-assist/11864 "2026-02-13T02:06:34Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Guilherme\_Augusto](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/guilherme_augusto/32/8161_2.png) [@Guilherme\_Augusto](https://discuss.roboflow.com/u/Guilherme_Augusto)\
**Post date:** [February 13, 2026, 2:06am UTC](https://discuss.roboflow.com/t/unable-to-use-label-assist/11864/1 "2026-02-13T02:06:35Z")

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I’m trying to use my model to help annotate new images but when I select the project/ model it keeps loading forever (Loading model… this may take a few moments.) Sometimes the model is loaded but it doesn’t annotate anything. I always use this feature with no problems, but today is not working.

- **Operating System & Browser: W10 Chrome**
- **Project Universe Link or Workspace/Project ID:**
- **Do you grant Roboflow Support permission to access your Workspace for troubleshooting? (Yes/No): Yes**

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**Author:** ![erik\_roboflow](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/erik_roboflow/32/8925_2.png) [@erik\_roboflow](https://discuss.roboflow.com/u/erik_roboflow)\
**Post date:** [February 13, 2026, 1:08pm UTC](https://discuss.roboflow.com/t/unable-to-use-label-assist/11864/2 "2026-02-13T13:08:38Z")

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Hi @Guilherme_Augusto ,

Could you let us know your workspace/projectId, so we can take a look? You can just copy the project URL, which should be something along the lines of `https://app.roboflow.com/my-workspace/my-project-id`

Thanks, Erik

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**Author:** ![Guilherme\_Augusto](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/guilherme_augusto/32/8161_2.png) [@Guilherme\_Augusto](https://discuss.roboflow.com/u/Guilherme_Augusto)\
**Post date:** [February 13, 2026, 4:48pm UTC](https://discuss.roboflow.com/t/unable-to-use-label-assist/11864/3 "2026-02-13T16:48:01Z")

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> **[Sign in to Roboflow](https://app.roboflow.com/pltdataset-cpx3u/thermal-solar-panels-i3ar1/)**
>
> Even if you're not a machine learning expert, you can use Roboflow train a custom, state-of-the-art computer vision model on your own data.

I tested with Opera and it worked just fine. This behaviour is happening with Chrome.

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**Author:** ![erik\_roboflow](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/erik_roboflow/32/8925_2.png) [@erik\_roboflow](https://discuss.roboflow.com/u/erik_roboflow)\
**Post date:** [February 14, 2026, 3:20pm UTC](https://discuss.roboflow.com/t/unable-to-use-label-assist/11864/4 "2026-02-14T15:20:24Z")

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Hi @Guilherme_Augusto , looks like your workspace ran out of credits for this month. Auto Label is part of the AI labeling toolset, which consumes credits to work, so I assume that’s why it doesn’t work.

To be sure, could you do a screenrecording of the issue? I retried it on your workspace but it seems to work from the limited testing i’ve done.

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**Author:** ![system](https://canada1.discourse-cdn.com/flex029/uploads/roboflow1/original/1X/bb6edbfa56d0cf2ee603f061e9e09103502cc8cc.png) [@system](https://discuss.roboflow.com/u/system)\
**Post date:** [March 7, 2026, 3:21pm UTC](https://discuss.roboflow.com/t/unable-to-use-label-assist/11864/5 "2026-03-07T15:21:24Z")

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