# Unable to get help from support to delete account

**URL:** <https://discuss.roboflow.com/t/unable-to-get-help-from-support-to-delete-account/10961>\
**Category:** 🛠️ Feature Reqs\
**Created:** [August 20, 2025, 4:39am UTC](https://discuss.roboflow.com/t/unable-to-get-help-from-support-to-delete-account/10961 "2025-08-20T04:39:57Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Teresa\_Yong](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/teresa_yong/32/8129_2.png) [@Teresa\_Yong](https://discuss.roboflow.com/u/Teresa_Yong)\
**Post date:** [August 20, 2025, 4:39am UTC](https://discuss.roboflow.com/t/unable-to-get-help-from-support-to-delete-account/10961/1 "2025-08-20T04:39:57Z")

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Hello Roboflow Team,

I would like to request the permanent deletion of my Roboflow account along with all the projects. The issue is that the email associated with the account has been deactivated, so I cannot log in to delete it myself.

I tried reaching out to [help@roboflow.com](mailto:help@roboflow.com) but got a reply that direct support is only available exclusively for Growth Plan users, so I am trying to get in touch with Roboflow staff here.

I can provide the deactivated email address and any information needed directly to a Roboflow staff via a private message/email for verification due to privacy reasons.

Please advise on the next steps to process this deletion request as this is urgent, thank you for your support.

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**Author:** ![Ford](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/ford/32/7747_2.png) [@Ford](https://discuss.roboflow.com/u/Ford)\
**Post date:** [August 20, 2025, 3:34pm UTC](https://discuss.roboflow.com/t/unable-to-get-help-from-support-to-delete-account/10961/2 "2025-08-20T15:34:01Z")

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Hi @Teresa_Yong!  
Happy to help with this, is the email address associated with your Forum account the email address you would like deleted?

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**Author:** ![Teresa\_Yong](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/teresa_yong/32/8129_2.png) [@Teresa\_Yong](https://discuss.roboflow.com/u/Teresa_Yong)\
**Post date:** [August 20, 2025, 3:56pm UTC](https://discuss.roboflow.com/t/unable-to-get-help-from-support-to-delete-account/10961/3 "2025-08-20T15:56:07Z")

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Thanks for the quick response! I’ve sent you the email address I would like deleted via message for privacy reasons. Please let me know if you need anything else.

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**Author:** ![Teresa\_Yong](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/teresa_yong/32/8129_2.png) [@Teresa\_Yong](https://discuss.roboflow.com/u/Teresa_Yong)\
**Post date:** [August 27, 2025, 11:30am UTC](https://discuss.roboflow.com/t/unable-to-get-help-from-support-to-delete-account/10961/5 "2025-08-27T11:30:49Z")

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Hi Ford! Just following up on my account deletion request. Please let me know if you need anything further from me. Any update would be appreciated, thanks!

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**Author:** ![Ford](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/ford/32/7747_2.png) [@Ford](https://discuss.roboflow.com/u/Ford)\
**Post date:** [August 29, 2025, 9:17pm UTC](https://discuss.roboflow.com/t/unable-to-get-help-from-support-to-delete-account/10961/6 "2025-08-29T21:17:26Z")

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Hi @Teresa_Yong!  
I have followed up in our thread. Thank you for your patience and understanding!!