# Training Failure and Credits Not Refunded

**URL:** <https://discuss.roboflow.com/t/training-failure-and-credits-not-refunded/10451>\
**Category:** 🤝  Community Help\
**Created:** [July 1, 2025, 9:10pm UTC](https://discuss.roboflow.com/t/training-failure-and-credits-not-refunded/10451 "2025-07-01T21:10:26Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Shura](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/shura/32/7735_2.png) [@Shura](https://discuss.roboflow.com/u/Shura)\
**Post date:** [July 1, 2025, 9:10pm UTC](https://discuss.roboflow.com/t/training-failure-and-credits-not-refunded/10451/1 "2025-07-01T21:10:27Z")

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I started training a pose estimation model at 7:27pm yesterday and was up until around 2:30am checking on the model. From around 1:00am the model was stuck at 0 seconds remaining until it at 4:32 am it reported that the training was failed due to an unexpected error. The error reports that I wasn’t charged for credits however my credits have yet to be refunded. I would highly appreciate if you could refund my credits for this.

 ![Desktop Screenshot 2025.07.01 - 15.50.07.07](https://canada1.discourse-cdn.com/flex029/uploads/roboflow1/original/2X/4/4a52f20e1652d097d50cdc57a613a54d5d9456d6.png)

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**Author:** ![Ford](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/ford/32/7747_2.png) [@Ford](https://discuss.roboflow.com/u/Ford)\
**Post date:** [July 2, 2025, 12:27pm UTC](https://discuss.roboflow.com/t/training-failure-and-credits-not-refunded/10451/2 "2025-07-02T12:27:13Z")

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Hi @Shura!  
I’m sorry you have run into this issue! Our team has resolved the base issue and refunded your credits.

Thank you for your patience!

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**Author:** ![system](https://canada1.discourse-cdn.com/flex029/uploads/roboflow1/original/1X/bb6edbfa56d0cf2ee603f061e9e09103502cc8cc.png) [@system](https://discuss.roboflow.com/u/system)\
**Post date:** [July 9, 2025, 12:28pm UTC](https://discuss.roboflow.com/t/training-failure-and-credits-not-refunded/10451/3 "2025-07-09T12:28:02Z")

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