# Request for One-Time Invoice Waiver for surprised excess charge

**URL:** <https://discuss.roboflow.com/t/request-for-one-time-invoice-waiver-for-surprised-excess-charge/11946>\
**Category:** 🤝  Community Help\
**Created:** [March 11, 2026, 8:14am UTC](https://discuss.roboflow.com/t/request-for-one-time-invoice-waiver-for-surprised-excess-charge/11946 "2026-03-11T08:14:13Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![M\_S](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/m_s/32/7045_2.png) [@M\_S](https://discuss.roboflow.com/u/M_S)\
**Post date:** [March 11, 2026, 8:14am UTC](https://discuss.roboflow.com/t/request-for-one-time-invoice-waiver-for-surprised-excess-charge/11946/1 "2026-03-11T08:14:14Z")

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_Hi Roboflow Support Team,_

_​I am writing to humbly request your assistance regarding some unexpected charges on my account. As a new user and academic researcher, I recently subscribed to the Roboflow Core Plan ($99.00) on March 5, 2026, to support my current project._

_​However, I was surprised to receive two additional invoices on March 8:_

_​Invoice 1: $72.00 (Flex Usage)_

_​Invoice 2: $52.00 (Flex Usage)_

_​Reason for the Appeal:_

_I would like to clarify that these charges resulted from a technical misunderstanding on my part. While testing my model, I was running the code on my localhost. I mistakenly believed that by running the process locally, I was not consuming billable API credits. I did not realize that the local environment was still making frequent calls to the Roboflow hosted API._

_​Furthermore:_

_​Lack of Notification: I did not receive any real-time warnings or notifications when I reached the $50 flex limit. Had I been alerted, I would have stopped the process immediately._

_​Individual/Academic Capacity: As an individual researcher, this total amount represents a significant and unplanned financial burden._

_​Project Completion: I have now completed my testing and have halted all processes to ensure no further charges occur._

_​Given that this was an honest mistake during my initial onboarding, I am writing to ask if you could please consider a one-time waiver of these two flex usage invoices ($124.00 total)._

_​I truly appreciate the quality of the Roboflow platform and hope to continue using it for my research. I would be incredibly grateful for your understanding and leniency in this matter._

_​Thank you for your time and consideration._

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**Author:** ![system](https://canada1.discourse-cdn.com/flex029/uploads/roboflow1/original/1X/bb6edbfa56d0cf2ee603f061e9e09103502cc8cc.png) [@system](https://discuss.roboflow.com/u/system)\
**Post date:** [April 1, 2026, 8:14am UTC](https://discuss.roboflow.com/t/request-for-one-time-invoice-waiver-for-surprised-excess-charge/11946/2 "2026-04-01T08:14:45Z")

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