Question about Offline Inference Server Device (Growth Plan)

🤝 Community Help
1

Hi Roboflow Support Team,

I have a question regarding the offline inference server device license (Growth plan).

I recently purchased a plan that includes one offline inference device, but I accidentally activated it on the wrong device due to misunderstanding (I thought it was one active device at a time, not permanently bound). Now I can only run it on a development device instead of my intended deployment device.

So, Is there any way to:

  • reset the activation, or
  • reassign the offline inference license to another device?

Additional note:

It would be great if this behavior (device binding vs. temporary activation) could be clarified more clearly in the documentation, to help avoid similar confusion.

Thanks in advance for your help!

  • Project Type:Object detection
  • Operating System & Browser: windows
  • Project Universe Link or Workspace/Project ID:workspace=“kawadard2”
  • Do you grant Roboflow Support permission to access your Workspace for troubleshooting? (Yes/No):yes
2

Hi @NgocTrang ,

Looking into this, but Growth plan has been discontinued some time ago, are you sure you purchased that plan recently? How did you setup offline mode, directly via self-hosting Inference Server (in offline mode), or did you have to pair via QR code (deployment manager)?

Thanks, Erik

3

Hi @erik_roboflow ,

Thank you for your response.

We recently purchased the Growth Plan in April, and it has been effective since May 2026. Below are the details we previously discussed:

image
image789×538 42.3 KB

Regarding the offline mode, I believe we set it up directly via self-hosting Inference Server. The steps we followed are:

Workflows → Deploy → Video → Local Server → Run code on my device → Disconnect WiFi (offline mode).