# Paid Invoice but Account Still Showing Sandbox Plan
**URL:** https://discuss.roboflow.com/t/paid-invoice-but-account-still-showing-sandbox-plan/12258
**Category:** 🤝 Community Help
**Created:** [June 1, 2026, 5:44am UTC](https://discuss.roboflow.com/t/paid-invoice-but-account-still-showing-sandbox-plan/12258 "2026-06-01T05:44:58Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@parth](https://discuss.roboflow.com/u/parth)
#### Post date: [June 1, 2026, 5:44am UTC](https://discuss.roboflow.com/t/paid-invoice-but-account-still-showing-sandbox-plan/12258/1 "2026-06-01T05:44:58Z")
Hi Roboflow Team,
I am facing an issue with my subscription/account status.
Earlier, my March payment was pending, but I have now successfully completed the payment and the Billing Portal shows the invoice status as “Paid”.
However, my account is still showing:
- “Your Subscription has Ended”
- Current plan: “Sandbox Plan”
Because of this, I no longer have access to the paid/private project features associated with my subscription.
It appears that the payment was processed successfully, but the subscription/account status may not have been restored properly after payment.
I have already contacted support through email but have not yet received a response, so I am posting here for assistance.
I can provide screenshots showing:
- Invoice marked as Paid
- Account still showing Sandbox plan
Could someone from the Roboflow team please help verify the billing status and restore the subscription access?
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### Author:  [@system](https://discuss.roboflow.com/u/system)
#### Post date: [June 22, 2026, 5:45am UTC](https://discuss.roboflow.com/t/paid-invoice-but-account-still-showing-sandbox-plan/12258/2 "2026-06-22T05:45:57Z")
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