# Paid for Starter Plan but still in Sandbox plan **URL:** \ **Category:** 🤝 Community Help\ **Tags:** bugs\ **Created:** [July 31, 2024, 4:11pm UTC](https://discuss.roboflow.com/t/paid-for-starter-plan-but-still-in-sandbox-plan/6673 "2024-07-31T16:11:18Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Brn\_Erhn](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/brn_erhn/32/5204_2.png) [@Brn\_Erhn](https://discuss.roboflow.com/u/Brn_Erhn)\ **Post date:** [July 31, 2024, 4:11pm UTC](https://discuss.roboflow.com/t/paid-for-starter-plan-but-still-in-sandbox-plan/6673/1 "2024-07-31T16:11:19Z")
We were previously subscribed to the Starter Plan for the past two months. Unfortunately, due to an oversight, we missed the payment deadline, which resulted in a limitation of our services. We have since settled the outstanding invoice, but our workspace remains on the sandbox plan. Could you please assist us in upgrading our workspace back to the Starter Plan? We would appreciate any guidance on how to resolve this issue promptly. Thank you for your attention to this matter. ---
**Author:** ![Jacob\_Witt](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/jacob_witt/32/347_2.png) [@Jacob\_Witt](https://discuss.roboflow.com/u/Jacob_Witt)\ **Post date:** [July 31, 2024, 4:13pm UTC](https://discuss.roboflow.com/t/paid-for-starter-plan-but-still-in-sandbox-plan/6673/2 "2024-07-31T16:13:22Z")
Hi @Brn_Erhn - I’ve already emailed you, this issue is resolved! Best, Jacob ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex029/uploads/roboflow1/original/1X/bb6edbfa56d0cf2ee603f061e9e09103502cc8cc.png) [@system](https://discuss.roboflow.com/u/system)\ **Post date:** [August 7, 2024, 4:14pm UTC](https://discuss.roboflow.com/t/paid-for-starter-plan-but-still-in-sandbox-plan/6673/3 "2024-08-07T16:14:20Z")
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