# No Response Regarding Incorrect Charge

**URL:** <https://discuss.roboflow.com/t/no-response-regarding-incorrect-charge/12321>\
**Category:** 🤝  Community Help\
**Created:** [June 26, 2026, 8:42am UTC](https://discuss.roboflow.com/t/no-response-regarding-incorrect-charge/12321 "2026-06-26T08:42:07Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Goeksel](https://avatars.discourse-cdn.com/v4/letter/g/c6cbf5/32.png) [@Goeksel](https://discuss.roboflow.com/u/Goeksel)\
**Post date:** [June 26, 2026, 8:42am UTC](https://discuss.roboflow.com/t/no-response-regarding-incorrect-charge/12321/1 "2026-06-26T08:42:07Z")

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- **Project Type: Basic**
- **Operating System & Browser:Windows & Edge**
- **Project Universe Link or Workspace/Project ID:** [Sign in to Roboflow](https://app.roboflow.com/erkennung-automatischer-strahregler-east/)
- **Do you grant Roboflow Support permission to access your Workspace for troubleshooting? (Yes/No): yes**

Hello Roboflow Team,

I am posting here because I have been unable to receive a response through other support channels.

I have contacted support multiple times regarding what I believe to be an incorrect charge on my account. So far, I have not received any reply or update on whether the case is being reviewed.

The issue is not primarily about the amount charged. The main concern is that our finance department cannot finalize the monthly accounting process until this matter has been clarified.

I would appreciate it if someone from the Roboflow team could review my case and provide an update on its status. At the moment, it has been very difficult to reach support, and I am unsure how to proceed.

Thank you in advance for your assistance. I look forward to your response.

Kind regards,

Göksel Kacmaz

Roboflow-project: **Erkennung automatischer Strahregler EAST - Basic Plan - expire on April 9, 2027**

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**Author:** ![Goeksel](https://avatars.discourse-cdn.com/v4/letter/g/c6cbf5/32.png) [@Goeksel](https://discuss.roboflow.com/u/Goeksel)\
**Post date:** [June 29, 2026, 7:06am UTC](https://discuss.roboflow.com/t/no-response-regarding-incorrect-charge/12321/2 "2026-06-29T07:06:59Z")

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> [@Goeksel](#):
>
> Hello Roboflow Team,
> 
> I am posting here because I have been unable to receive a response through other support channels.
> 
> I have contacted support multiple times regarding what I believe to be an incorrect charge on my account. So far, I have not received any reply or update on whether the case is being reviewed.
> 
> The issue is not primarily about the amount charged. The main concern is that our finance department cannot finalize the monthly accounting process until this matter has been clarified.
> 
> I would appreciate it if someone from the Roboflow team could review my case and provide an update on its status. At the moment, it has been very difficult to reach support, and I am unsure how to proceed.
> 
> Thank you in advance for your assistance. I look forward to your response.
> 
> Kind regards,
> 
> Göksel Kacmaz
> 
> Roboflow-project: **Erkennung automatischer Strahregler EAST - Basic Plan - expire on April 9, 2027**

Hello Roboflow Team,

We can confirm that the refund has been received.

Thank you for your support and for helping clarify the situation. We appreciate your efforts.

Kind regards,

Göksel

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**Author:** ![system](https://canada1.discourse-cdn.com/flex029/uploads/roboflow1/original/1X/bb6edbfa56d0cf2ee603f061e9e09103502cc8cc.png) [@system](https://discuss.roboflow.com/u/system)\
**Post date:** [July 6, 2026, 7:07am UTC](https://discuss.roboflow.com/t/no-response-regarding-incorrect-charge/12321/3 "2026-07-06T07:07:52Z")

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