# Lack of support and Credit consumed

**URL:** <https://discuss.roboflow.com/t/lack-of-support-and-credit-consumed/12444>\
**Category:** 🤝  Community Help\
**Created:** [August 27, 2026, 11:33am UTC](https://discuss.roboflow.com/t/lack-of-support-and-credit-consumed/12444 "2026-08-27T11:33:04Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Guy\_Paradis](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/guy_paradis/32/9805_2.png) [@Guy\_Paradis](https://discuss.roboflow.com/u/Guy_Paradis)\
**Post date:** [August 27, 2026, 11:33am UTC](https://discuss.roboflow.com/t/lack-of-support-and-credit-consumed/12444/1 "2026-08-27T11:33:05Z")

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hello,

I am new to Roboflow and working with it for a week now.

I cannot get any support, just automatic response that I am not eligible for support, although I pay for subscription.

Furthermore, my Workflow start running and gets stuck over and over again, and the system does no succeed to recover, with some generic server error. Anyone encountered that?

Regards,

Guy

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<div class="post-metadata">

**Author:** ![system](https://canada1.discourse-cdn.com/flex029/uploads/roboflow1/original/1X/bb6edbfa56d0cf2ee603f061e9e09103502cc8cc.png) [@system](https://discuss.roboflow.com/u/system)\
**Post date:** [September 17, 2026, 11:33am UTC](https://discuss.roboflow.com/t/lack-of-support-and-credit-consumed/12444/2 "2026-09-17T11:33:42Z")

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