# I need a reset of my devices due to "device limit" but I don't know where to get help **URL:** \ **Category:** šŸ› ļø Feature Reqs\ **Tags:** bugs, feature-request\ **Created:** [April 13, 2023, 6:06pm UTC](https://discuss.roboflow.com/t/i-need-a-reset-of-my-devices-due-to-device-limit-but-i-dont-know-where-to-get-help/1922 "2023-04-13T18:06:43Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Oob\_Needs\_Help](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/oob_needs_help/32/1684_2.png) [@Oob\_Needs\_Help](https://discuss.roboflow.com/u/Oob_Needs_Help)\ **Post date:** [April 13, 2023, 6:06pm UTC](https://discuss.roboflow.com/t/i-need-a-reset-of-my-devices-due-to-device-limit-but-i-dont-know-where-to-get-help/1922/1 "2023-04-13T18:06:43Z")
I am using code generated by Roboflow for the Luxonis OAK D camera. I have had 2 people run the code on their computers, and when I tried to do it on mine, it gave me and error stating ā€œThis model endpoint is over your the device limit of your workspaceā€ and I need to ask someone for help. I thought that there was a limit of 5 devices so I believe the code should have worked for meā€¦ I think there should be a proper warning for users, that after a certain amount of people run the code, it will not work for anyone else, even if the other users donā€™t use the code anymore. I tried to contact the sales department but no one reached out. I hope I can get someone to assist me here. Thank you! ---
**Author:** ![Mohamed](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/mohamed/32/62_2.png) [@Mohamed](https://discuss.roboflow.com/u/Mohamed)\ **Post date:** [April 19, 2023, 7:57am UTC](https://discuss.roboflow.com/t/i-need-a-reset-of-my-devices-due-to-device-limit-but-i-dont-know-where-to-get-help/1922/2 "2023-04-19T07:57:32Z")
Device limits have been reset. ---
**Author:** ![Oob\_Needs\_Help](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/oob_needs_help/32/1684_2.png) [@Oob\_Needs\_Help](https://discuss.roboflow.com/u/Oob_Needs_Help)\ **Post date:** [April 22, 2023, 4:41pm UTC](https://discuss.roboflow.com/t/i-need-a-reset-of-my-devices-due-to-device-limit-but-i-dont-know-where-to-get-help/1922/3 "2023-04-22T16:41:41Z")
Hi Mohammed, Thank you for responding but I tried the ā€œversion 2ā€ model and it still said I have still reached my device limit. Please let me know what I can do. ---
**Author:** ![Mohamed](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/mohamed/32/62_2.png) [@Mohamed](https://discuss.roboflow.com/u/Mohamed)\ **Post date:** [April 22, 2023, 10:04pm UTC](https://discuss.roboflow.com/t/i-need-a-reset-of-my-devices-due-to-device-limit-but-i-dont-know-where-to-get-help/1922/4 "2023-04-22T22:04:12Z")
Iā€™m not seeing any device limits that were hit on the current workspaces under your forum email. What message are you seeing? And can you send an email to [help@roboflow.com](mailto:help@roboflow.com) with the link to your last message, name of the workspace, and your account email, so I can double-check I reset the correct workspace? ---
**Author:** ![Kaan\_Sevinc](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/kaan_sevinc/32/2402_2.png) [@Kaan\_Sevinc](https://discuss.roboflow.com/u/Kaan_Sevinc)\ **Post date:** [July 18, 2023, 7:29am UTC](https://discuss.roboflow.com/t/i-need-a-reset-of-my-devices-due-to-device-limit-but-i-dont-know-where-to-get-help/1922/5 "2023-07-18T07:29:27Z")
Hi ! Did you do it manually ? ---
**Author:** ![mezdahun](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/mezdahun/32/2149_2.png) [@mezdahun](https://discuss.roboflow.com/u/mezdahun)\ **Post date:** [July 26, 2023, 10:00am UTC](https://discuss.roboflow.com/t/i-need-a-reset-of-my-devices-due-to-device-limit-but-i-dont-know-where-to-get-help/1922/6 "2023-07-26T10:00:23Z")
Hi @Mohamed we are facing a similar issue when trying to deploy a trained Roboflow 3.0 model on Jetson Nano according to this issue: [Error deploying custom trained model on NVIDIA Jetson Xavier](https://discuss.roboflow.com/t/error-deploying-custom-trained-model-on-nvidia-jetson-xavier/2646) Could you please reset our allowable device limit (workspace CoBe-SCIoI, [Sign in to Roboflow](https://app.roboflow.com/cobe-scioi))? I parallely sent an email to the email address you mentioned. Thank you very much in advance! ---
**Author:** ![leo](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/leo/32/2228_2.png) [@leo](https://discuss.roboflow.com/u/leo)\ **Post date:** [August 2, 2023, 4:26pm UTC](https://discuss.roboflow.com/t/i-need-a-reset-of-my-devices-due-to-device-limit-but-i-dont-know-where-to-get-help/1922/7 "2023-08-02T16:26:06Z")
Hi @mezdahun Are you still experiencing issues? I took a look at your account and I canā€™t seem to find a workspace under your email. Are you added to that workspace? If so, is it under a different email address as the forum account you have? (If it is a different email, please private message us that email address) ---
**Author:** ![rizuwan86](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/rizuwan86/32/870_2.png) [@rizuwan86](https://discuss.roboflow.com/u/rizuwan86)\ **Post date:** [January 26, 2024, 5:23pm UTC](https://discuss.roboflow.com/t/i-need-a-reset-of-my-devices-due-to-device-limit-but-i-dont-know-where-to-get-help/1922/9 "2024-01-26T17:23:18Z")
Hi @leo can you take a look at my account? ā€œUnauthorized access to roboflow API - check API key. Visit [Authentication - Roboflow Docs](https://docs.roboflow.com/api-reference/authentication#retrieve-an-api-key) to learn how to retrieve one.ā€ I configuring to deploy at my own server but problem occuredā€¦ its going well previouslyā€¦ until I restart my server and run command ā€˜inference server startā€™ then the problem occuredā€¦ Iā€™m not sure if more than 5 devices is a main reason for my problem Thanks in advance ---
**Author:** ![leo](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/leo/32/2228_2.png) [@leo](https://discuss.roboflow.com/u/leo)\ **Post date:** [January 26, 2024, 10:32pm UTC](https://discuss.roboflow.com/t/i-need-a-reset-of-my-devices-due-to-device-limit-but-i-dont-know-where-to-get-help/1922/10 "2024-01-26T22:32:20Z")
Hi @rizuwan86 That error shouldnā€™t occur for exceeding limits. Could you double-check your API key? I see that you have multiple workspaces and API keys are unique to each workspace. ---
**Author:** ![rizuwan86](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/rizuwan86/32/870_2.png) [@rizuwan86](https://discuss.roboflow.com/u/rizuwan86)\ **Post date:** [January 27, 2024, 4:11am UTC](https://discuss.roboflow.com/t/i-need-a-reset-of-my-devices-due-to-device-limit-but-i-dont-know-where-to-get-help/1922/11 "2024-01-27T04:11:58Z")
ahā€¦ okayā€¦ its solvedā€¦ I have deleted another workspaceā€¦ and it still doenst work yetā€¦ but my solution, is all after I run a command to infer via ssh at firstā€¦ and my request to infer via http is then return the resultā€¦ thanks for your time and response @leo ---
**Author:** ![leo](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/leo/32/2228_2.png) [@leo](https://discuss.roboflow.com/u/leo)\ **Post date:** [January 29, 2024, 2:11am UTC](https://discuss.roboflow.com/t/i-need-a-reset-of-my-devices-due-to-device-limit-but-i-dont-know-where-to-get-help/1922/12 "2024-01-29T02:11:34Z")
Closed on January 29, 2024, 2:11am UTC