# How can I get direct support from roboflow team? **URL:** \ **Category:** 🛠️ Feature Reqs\ **Tags:** feature-request\ **Created:** [December 9, 2025, 6:10pm UTC](https://discuss.roboflow.com/t/how-can-i-get-direct-support-from-roboflow-team/11573 "2025-12-09T18:10:46Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Sagar](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/sagar/32/6537_2.png) [@Sagar](https://discuss.roboflow.com/u/Sagar)\ **Post date:** [December 9, 2025, 6:10pm UTC](https://discuss.roboflow.com/t/how-can-i-get-direct-support-from-roboflow-team/11573/1 "2025-12-09T18:10:46Z")
_Is there any live chat or customer support feature on roboflow?_ I upgraded my plan as core plan ( **$79/month Annual plan** ), which is able to get support from roboflow team, but whenever I try to connect with [support@roboflow.com](mailto:support@roboflow.com) I get the reply below. ![image](https://canada1.discourse-cdn.com/flex029/uploads/roboflow1/original/2X/d/d9235d8a2a18dfa1833c7ad78c24172a39ade212.png) Can anybody guide me to get support from roboflow team? Or is there any other plan to get support? Thank you. ---
**Author:** ![maxpilipovic](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/maxpilipovic/32/8816_2.png) [@maxpilipovic](https://discuss.roboflow.com/u/maxpilipovic)\ **Post date:** [December 9, 2025, 8:14pm UTC](https://discuss.roboflow.com/t/how-can-i-get-direct-support-from-roboflow-team/11573/2 "2025-12-09T20:14:34Z")
Hi Sagar, One thing to double-check is whether the email you used to contact support is the same email associated with your Roboflow workspace. Maybe this could be an issue? From my knowledge, I believe that the Core Plan does not include email support, I believe that is the Enterprise Plan. Core users can still get help from the community, what is the issue you are facing? ---
**Author:** ![Sagar](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/sagar/32/6537_2.png) [@Sagar](https://discuss.roboflow.com/u/Sagar)\ **Post date:** [December 9, 2025, 8:49pm UTC](https://discuss.roboflow.com/t/how-can-i-get-direct-support-from-roboflow-team/11573/3 "2025-12-09T20:49:34Z")
Hi @maxpilipovic Yes, it’s same email address. We are a company, and project owner is our company CEO, and I am a team member(admin) of the project. So you mean I can’t contact to support team with my email address? ---
**Author:** ![maxpilipovic](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/maxpilipovic/32/8816_2.png) [@maxpilipovic](https://discuss.roboflow.com/u/maxpilipovic)\ **Post date:** [December 9, 2025, 9:23pm UTC](https://discuss.roboflow.com/t/how-can-i-get-direct-support-from-roboflow-team/11573/4 "2025-12-09T21:23:43Z")
I’m no expert on the platform but I would assume that if the Core Plan was purchased underneath your CEO’s email, only that email would be reconigzed. I also believe that you need the Enterprise plan to get direct support from support@roboflow ---
**Author:** ![Patrick\_Nihranz](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/patrick_nihranz/32/8829_2.png) [@Patrick\_Nihranz](https://discuss.roboflow.com/u/Patrick_Nihranz)\ **Post date:** [December 11, 2025, 8:00pm UTC](https://discuss.roboflow.com/t/how-can-i-get-direct-support-from-roboflow-team/11573/5 "2025-12-11T20:00:46Z")
Hi Sagar! @maxpilipovic is absolutely correct on this. Core plan does not include email support. You can find some more details on the differences between the plans we offer here: [Roboflow Pricing and Plans](https://roboflow.com/pricing) If you’d like to make a new forum post discussing your issue, you will find our community is incredibly helpful. Some members of the Roboflow team also make it a point to try and get to as many forum posts as we can! Hope this helps you out, happy Roboflowing!