# Accidental Payment on New Roboflow Account **URL:** \ **Category:** 🤝 Community Help\ **Created:** [September 19, 2025, 3:38pm UTC](https://discuss.roboflow.com/t/accidental-payment-on-new-roboflow-account/11215 "2025-09-19T15:38:23Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![nezahatkk](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/nezahatkk/32/8379_2.png) [@nezahatkk](https://discuss.roboflow.com/u/nezahatkk)\ **Post date:** [September 19, 2025, 3:38pm UTC](https://discuss.roboflow.com/t/accidental-payment-on-new-roboflow-account/11215/1 "2025-09-19T15:38:23Z")
My name is Nezahat Korkmaz and my Roboflow email is: [connect.nezahatkorkmaz@gmail.com](mailto:connect.nezahatkorkmaz@gmail.com). I created my account yesterday and was still on the free trial. I only upgraded to export a model, but I have not used any features and I did not even download the model. Instead of the expected local price, I was mistakenly charged 588 USD. This was paid with my parent’s credit card, and now we cannot even pay our rent. Please help me — I will not be using any features of this plan. I kindly request a refund, ideally the full amount, or at least everything beyond one month. I saw on the forum that other users received same-day responses, and I am also expecting to hear back today. The emotional stress this has caused me and my family is beyond words. Thank you very much for your urgent support. Best regards, Nezahat Korkmaz ---
**Author:** ![nezahatkk](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/nezahatkk/32/8379_2.png) [@nezahatkk](https://discuss.roboflow.com/u/nezahatkk)\ **Post date:** [September 19, 2025, 4:40pm UTC](https://discuss.roboflow.com/t/accidental-payment-on-new-roboflow-account/11215/2 "2025-09-19T16:40:40Z")
My name is Nezahat Korkmaz and my Roboflow email is: [connect.nezahatkorkmaz@gmail.com](mailto:connect.nezahatkorkmaz@gmail.com). I created my account yesterday and was still on the free trial. I only upgraded to export a model, but I have not used any features and I did not even download the model. Instead of the expected local price, I was mistakenly charged 588 USD. This was paid with my parent’s credit card, and now we cannot even pay our rent. Please help me — I will not be using any features of this plan. I kindly request a refund, ideally the full amount, or at least everything beyond one month. I saw on the forum that other users received same-day responses, and I am also expecting to hear back today. The emotional stress this has caused me and my family is beyond words. Thank you very much for your urgent support. @Ford @shantanubala @Jackson @Jacob_Witt Best regards, Nezahat Korkmaz ---
**Author:** ![Lake](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/lake/32/4110_2.png) [@Lake](https://discuss.roboflow.com/u/Lake)\ **Post date:** [September 19, 2025, 7:17pm UTC](https://discuss.roboflow.com/t/accidental-payment-on-new-roboflow-account/11215/3 "2025-09-19T19:17:04Z")
Hi there Nezahat, You seem to have selected the annual plan during the payment process. As the payment was issued today, we’re able to issue a refund. You can purchase a monthly plan by re-entering the platform and selecting “Monthly” during check-out process. I’m sorry for the problems this has caused, and hope you keep using the platform! Best of luck, Lake ---
**Author:** ![nezahatkk](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/nezahatkk/32/8379_2.png) [@nezahatkk](https://discuss.roboflow.com/u/nezahatkk)\ **Post date:** [September 19, 2025, 7:28pm UTC](https://discuss.roboflow.com/t/accidental-payment-on-new-roboflow-account/11215/4 "2025-09-19T19:28:00Z")
Hello @Lake , thank you very much. Just to confirm — since I purchased today, the full annual amount will be refunded, correct? Please excuse my mistake; I was very worried. Roboflow’s interface is so beautiful and easy to use that I will definitely continue using it. I’ll be more careful this time. Thank you again for the support and the opportunities you provide! ---
**Author:** ![Lake](https://yyz1.discourse-cdn.com/flex029/user_avatar/discuss.roboflow.com/lake/32/4110_2.png) [@Lake](https://discuss.roboflow.com/u/Lake)\ **Post date:** [September 19, 2025, 7:41pm UTC](https://discuss.roboflow.com/t/accidental-payment-on-new-roboflow-account/11215/5 "2025-09-19T19:41:41Z")
@nezahatkk that is correct, the full amount was refunded! Glad you will continue to use the platform! ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex029/uploads/roboflow1/original/1X/bb6edbfa56d0cf2ee603f061e9e09103502cc8cc.png) [@system](https://discuss.roboflow.com/u/system)\ **Post date:** [September 26, 2025, 7:42pm UTC](https://discuss.roboflow.com/t/accidental-payment-on-new-roboflow-account/11215/6 "2025-09-26T19:42:01Z")
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